Milio terms of use
These terms are an agreement between you and Covesight Limited, a company incorporated in Hong Kong (Company No. 81337743), with its registered office at Unit 2904-05, 29/F Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong (“we”, “us”), about your use of the Milio app. By using the app you agree to them. If you do not agree, please do not use the app.
If you got the app from the Apple App Store, Apple’s Licensed Application End User License Agreement also applies, together with the Apple section at the end. If these terms and that agreement conflict, these terms apply where the law allows.
On this page
1. What Milio is
Milio is a self-care app with a small companion. You can set small goals, check in with your mood, keep a private diary, take breathing breaks and talk with the companion.
Milio is not a medical service. It is not a medical device, not therapy, not counselling and not a crisis service. It does not diagnose, treat, cure or prevent any condition, and nothing in the app is medical, legal or financial advice. For health questions, talk to a doctor or another qualified professional.
If you are in danger or thinking about harming yourself, call your local emergency number now, or use Help now in the app to reach a helpline. The app cannot contact anyone for you.
2. Who can use it
You must be at least 16 years old to use Milio. Talk and AI-written stories are for adults: you must be 18 or over to use them, and the app asks for your birth year before your first chat. By using the app you confirm that you meet these ages.
3. The AI companion
- The companion is an AI. It is not a person. Its replies are generated by computer models and can be wrong, incomplete or unsuitable. Use your own judgement and do not rely on them for important decisions.
- Talk only works after you agree to how your messages are handled, as described on the consent screen and in our privacy policy. You can switch Talk off in Settings at any time; the rest of the app keeps working.
- Free use includes a daily number of messages, currently 15. Milio Plus raises the daily limit to 100 messages. Help now and safety replies are never limited by the free daily limit.
- If a reply is hurtful, unsafe or wrong, please report it: long press the reply and choose “Report this reply”.
- Do not use the companion to try to get harmful content, to break the law, or to attack or overload our service.
- The app may be unavailable or Talk may stop working at times, for example when our server or AI provider is down. The rest of the app works offline.
4. Your content
Your diary, chats, check-ins and other content belong to you. They are stored on your phone. We do not claim any rights to them. When you send a message to the companion, you allow us and our providers to process it only to create the reply, as described in the privacy policy.
You are responsible for keeping your phone safe. There is no account and no cloud backup run by us. If you delete the app, reset your phone or lose it, your diary and other data can be lost for good. Use Settings > Back up diary to keep your own encrypted copy of everything, or Settings > Export diary to keep a readable copy of your entries.
5. Milio Plus
- Milio Plus is an optional auto-renewing subscription, offered yearly (with a free trial for new subscribers where shown) or monthly. The price, period and trial length are shown before you buy.
- Payment is taken by Apple or Google through your store account when you confirm the purchase, or when the free trial ends.
- The subscription renews automatically at the end of each period at the then current price unless you cancel at least 24 hours before the period ends.
- To cancel: on iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. Deleting the app does not cancel the subscription.
- If you cancel during a free trial, you are not charged. If you cancel later, Plus stays on until the end of the period you paid for.
- Refunds are handled by Apple or Google under their rules.
- If you live in the EU or the UK, the law gives you 14 days to withdraw from a contract for digital content or a digital service, without giving a reason. When you buy Milio Plus, you ask for it to start straight away. Once Plus has started, you lose this right of withdrawal where the law allows it; where the law still lets you withdraw, you pay only for the time Plus was on before you withdrew. Because Apple or Google took the payment, ask them to withdraw or for a refund (on iPhone at reportaproblem.apple.com, on Android through Google Play). This does not affect your other legal rights, for example if Plus does not work as described.
- We may change what Plus includes or its price. Price changes follow the store’s rules, which include telling you in advance.
6. Glimmers and items
Glimmers are earned in the app by looking after yourself and your pet. They cannot be bought, sold, exchanged for money or moved to another person, and they have no value outside the app. Items you get with Glimmers are a licence to use them in the app. Some items come with Plus and are available while Plus is active.
7. Our app
The app, its design, the companion’s art and its text are ours or our licensors’. We give you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control, for your own non-commercial use. You may not copy, sell, reverse engineer (except where the law allows it), or try to get around the app’s limits or security.
8. Changes and ending
We may update the app and these terms. If a change is important, we will tell you in the app before it takes effect. If you keep using the app after that, the new terms apply.
You can stop using the app at any time by deleting it (and cancelling Plus in your store account). We may stop offering Talk or the app, in which case we will try to tell you in advance and you can still export your diary.
9. Liability
We provide the app with reasonable care, but we cannot promise that it will always work, be error free, or that the companion’s replies will be accurate or suitable for you.
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or your rights as a consumer. Within those limits, we are not liable for indirect losses, for loss of data you did not back up, or for decisions you make based on the companion’s replies.
10. Law and disputes
These terms are governed by the law of the Hong Kong Special Administrative Region. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in your local courts.
If something goes wrong, please write to us first at hello@getmilio.app. We will try to put it right.
11. Contact
Covesight Limited, Unit 2904-05, 29/F Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong. Email: hello@getmilio.app
Apple section
If you downloaded the app from the App Store: these terms are between you and us, not Apple. Apple has no duty to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent the law allows, Apple has no other warranty obligation. Apple is not responsible for any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, consumer protection claims, or intellectual property infringement claims; we are responsible for those to the extent these terms say so. You confirm that you are not located in a country subject to a US government embargo or on a US government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.